Softme Limited is a dynamic and innovative IT company at the forefront of cutting-edge technology solutions. We are dedicated to delivering exceptional products and services to our clients. The Software Support Technician will be responsible for continuous communication with HR Management Systems clients and supporting them to manage the HR Management Systems, ex: recruiting new employees and managing existing employees.

The exciting and excellent opportunity for a Customer Service Manager to work within HR Management support team in a growing software business. Joining this dedicated team providing telephone and on-site assistance to customers, dealing with various software and hardware technology issues.

Customer Service Supervisor will work with client’s query, discuss pricing process and payment arrangements by handling customer orders. Always communicate with customers. Manage our online platforms. Create and continuously update our online support and reference material as the product or evolves and new features are released as well as other initiatives. Aware clients about daily special offers and keep the customers up to date with the new product or launches. Manage day to day reports. Ensure prompt resolution and thorough progress reports. Work on internal initiatives with the Sales, Customer Success, Product, and Infrastructure teams to assist Softme Limited to achieve its strategic goals. Have the commercial awareness, as well as knowledge of our offerings and strategic direction, to spot upsell opportunities with current clients. Customer Service Supervisor will work with client’s query, discuss pricing process and payment arrangements by handling customer orders. Always communicate with customers. Manage our online platforms. Create and continuously update our online support and reference material as the product or evolves and new features are released as well as other initiatives. Aware clients about daily special offers and keep the customers up to date with the new product or launches. Manage day to day reports. Ensure prompt resolution and thorough progress reports. Work on internal initiatives with the Sales, Customer Success, Product, and Infrastructure teams to assist Softme Limited to achieve its strategic goals. Have the commercial awareness, as well as knowledge of our offerings and strategic direction, to spot upsell opportunities with current clients.

Softme Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.