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Software Support Technician
University Degree
442 days ago
Softme Limited is a dynamic and innovative IT company at the forefront of cutting-edge technology solutions. We are dedicated to delivering exceptional products and services to our clients. The Software Support Technician will be responsible for continuous communication with HR Management Systems clients and supporting them to manage the HR Management Systems, ex: recruiting new employees and managing existing employees.
The exciting and excellent opportunity for an IT Technician to work within HR Management support team in a growing software business. Joining this dedicated team providing telephone and on-site assistance to customers, dealing with various software and hardware technology issues.
Softme Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Responsibilities
• Provide remote technical assistance to existing customers regarding bespoke business management software systems (desktop and mobile)
• Basic SQL database administration
• Provide some on-site technical assistance and training to existing customers. Desktop PC and Server installation, configuration, diagnosis as required.
• Client, server and network security management
• Multi-site LAN, WAN and VOIP configuration and support
• Provide technical support to existing customers in use of a bespoke eCommerce platform.
Benefits:
• Competitive salary and bonus structure.
• Ongoing professional development opportunities.
• A collaborative and inclusive work environment.
• Opportunity to be part of a growing and innovative IT company.
Softme Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.